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      Call Center: 1-800-919-FIRE

Our Privacy Promise

We do not sell information about you.

We do not share your information with anyone else for marketing purposes.

We only use your personal information to help transact the business you have with us.

Privacy Notice to Our Customers
As our customer, you trust us to help you achieve financial success and security. You are receiving this notice because you have a right to understand yow we protect the privacy and security of the personal information that you share with us when we transact your business. We believe that your knowledge of our privacy principles and practices will confirm the trust you have placed in us.

WHAT PERSONAL INFORMATION DO WE COLLECT?
The type of information that we collect depends on the type of product of service being provided. The types of information that we may collect include: Information that you provide us on an application or other form for example, name, address or telephone number)

• Information about your transactions and history with us.
• Most of the personal information that we collect is obtained directly from you. We only collect personal information necessary to service and administer your business with us.

HOW DO WE USE AND DISCLOSE YOUR INFORMATION?
The primary use of your information is to verify your identity in the course of transactions that we perform at your request. In addition, we use your information to underwrite policies or contracts, process claims, and service your accounts with us. Information may be disclosed to other entities that provide business services to us related to our transactions with you, such as administrative, claims, or audit services. Examples are your agent, broker, or a reinsurance company. Before we disclose your information, these entities must agree to maintain the privacy of your information. We may also share information with the Hanover Fire and Casualty corporate family to service your business transactions. For example, our operational units provide administrative services, policy document preparation and delivery, and claims processing. If necessary, we disclose information when it is required by law. An example is a routine filing to the Internal Revenue Service (such as a Form 1099). We may also disclose certain information to other entities to help us report or prevent fraud. Examples are reports to a regulatory or law enforcement agency.

HOW DO WE PROTECT THE SECURITY OF YOUR INFORMATION?
We have established policies to maintain physical, electronic, and procedural safeguards to ensure the confidentiality of your personal information. Access to personal information is available only to those individuals who need to know that information in order to service your business transaction. Should your business relationship with us end, we will continue to follow the privacy policies described in this notice to the extent that we retain information about you. If we no longer need to retain that information, we will dispose of it in a secure manner.

DO YOU NEED TO DO ANYTHING?
It is not necessary for you to take any action, because we do not share your information except to service the business you have requested fro us You do not need to "opt-out" or "opt-in" as you may have done with other financial institutions. In the event that you have questions regarding Hanover Fire and Casualty's Privacy Statement, please call tool free (800) 919-FIRE Please have copy of your policy or contract available when you call so we may provide you with the best service.

Hanover Fire and Casualty will send you a copy of our Privacy Notice annually.